L Shatz
Verified Buyer
1 week ago
Customer Support contacted me and is shipping a replacement. I am satisfied with the resolution of my issue and have upgraded my experience to 5 stars. On impulse I purchased a $9.95 knife from Heard from Customer Support and they have resolved my issue to my satisfaction. They are reshipping a replacement knife. Gunner Gear. Had a hard time trying to open the knife but after several tries I got it to open. Problem came knife will not close. Wrote Gunner Gear support and they responded the next day. A video demo was attached to the email showing how to open and close the knife. Unfortunately, the knife I had is different than the one in the video and will not close no matter how hard or which way I moved the ridge bar.
Howard Axtell
Verified Buyer
3 weeks ago
This is a great company and people to do business with! Excellent product and people. Their return and replacement policy means something to them (and their customers!!!). Great company!
Luis
Verified Buyer
2 months ago
I ordered 2 Stun Guns. They were not activating when I would press the stun button, well I emailed Gunner Gear customer service, and within minutes they had replied. They sent me a video on what do do, which was extremely detailed and simple to follow. I did not know that it had a kill switch that needed to be activated with a small device, which was sent with the Stun Gun. After following the video instruction, which was literally about 10 seconds short, the Stun Gun was activated and SHOCKING! It was such a pleasure to see and experience, great prompt customer service, which as we all know hardly exist anymore. A pleasure Gunner Gear, this is why you guys are my go to for all my gear needs. THANK YOU!!! Yours truly, Luis
David Jeffers
Verified Buyer
2 months ago
Customer service is amazing! My knife is razor sharp and looks totally badass! Shipping was expedited and was here so quickly. Your company has quality equipment and at amazing prices. Coupled with your customer support and hassle free shipping makes you a one stop shop. Guaranteed I will purchase more from you all!
Kenneth Stover
Verified Buyer
2 months ago
I just copied part of an email I sent Gunner Gear the other day😃 Thank you so much. And I love the knifes I got from you already. I can vouch for there quality. They are strong and they are Sharp with a capital "S." I cut myself with the smith & wesson, and the other day I was cutting a box, and I misplaced my utility knife, but I had my kill bill(Uma. I just like to call it the other) knife in my pocket, and I swear, this is no joke. That knife is sharper than my utility knife. A razor!!! I mean it cut like it was just going through air. The piece was a foot and a half long, and I swear, that first cut had zero resistance. I wasn't expecting it to be that sharp, so I gave it a little extra, and honestly, I was shocked. I don't know how to explain it better than that. But, if someone was on the fence about buying these knives, like I was, I can promise you, there is no question. You will have NO COMPLAINTS😃👍
Michael C. “Flames” Reeder
Verified Buyer
2 months ago
Great products and even better customer service!!!
Consumer
Verified Buyer
2 months ago
Whitney from customer support was incredible! Super quick response and action around my concerns. The team at Gunner Gear is TOP NOTCH and truly understands customer service!! Thank you for all the amazing products and support!! Keep up the great work!
Mike Jackson
Verified Buyer
2 months ago
Superb customer support in my case. I had a problem with a product. Admittedly my entitlement to return for credit was not a slam dunk. They took it back and promptly issued a full refund. First Class. Thank you.
Roy Reisen
Verified Buyer
2 months ago
I got what I ordered. Ahead of schedule. Quality products. I’ve ordered more items. Pleasantly surprised and very happy. I ordered on a weekend and made a mistake. I ordered two of the same knives. I emailed customer service and Monday morning I had a response and my funds were credited to my account that afternoon. Now that is customer service worth bragging about. Wow. I’m impressed and happy.
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